FAQs about technical support.

How to get help when something breaks — for Onremo issues, for system-specific issues, and for emergencies.

1. How do I contact support?

   Account → Help → Contact support. Most issues are answered by the AI assistant first; if that doesn't resolve it, you're routed to a human within minutes (business hours) or 24 hours (off-hours).

2. What are response times?

   Free plan: 48 hours. Pro plan: 12 hours. Enterprise: 4 hours during business, 24h off-hours. Critical issues (system down) get priority regardless of plan.

3. Onremo vs. system support — who do I contact?

   For Onremo issues (login, billing, accounts), contact Onremo support. For system-specific issues (a CRM bug, a salon app problem), contact the dreamer who built the system — their contact is in the system's Store page. We can route you if you're not sure.

4. Is there a status page?

   Yes — status.onremo.app shows real-time status of every Onremo service and major systems. Subscribe to email or SMS alerts for incidents affecting your region.

5. What if a system isn't working?

   First check the status page. If everything's green but your system still isn't working, contact the dreamer (via the system's Store page) for app-specific issues, or Onremo support for SSO/login issues.

6. Do you offer phone support?

   Phone support is available for Enterprise plans only. All other plans use email and in-app chat — typically faster than phone because the support team can see your account context.

7. Can I share my screen during support?

   Yes. Support agents can request a screen share via a one-time secure link. We can view; we don't take control without explicit per-action permission.

8. I forgot my email — how do I recover my account?

   Contact support with as much identifying info as you can (approximate signup date, subscriptions you've paid for, last login IP). Recovery without email takes 3-7 business days for verification.