Manual vs. automatic workflow
Manual workflow: People make decisions at each step and hand the data to the next person. Emails fly back and forth, Excel files get shared.
Automatic workflow: The system advances steps based on triggers. One step finishes, the next starts automatically.
How to design a good workflow
1. Map the current process on paper. Who does each step, in what time, with what tool?
2. Find the bottlenecks. Which step has the most waiting?
3. Separate what can be automated. Anything rule-based with no judgment call can be automated.
4. Automate — start with simple tools (Zapier), then move to a custom system if the need grows.
Workflows at Onremo
Systems on Onremo typically have built-in workflow engines. For example, in Salon Manager: "Appointment booked → SMS reminder scheduled → 24-hour-before reminder sent → service completed → feedback request sent" — all automatic.
Cross-system workflows use webhooks and APIs.