The beauty and wellness sector is highly fragmented — hair salons, nail studios, spas, beauty centers, barbershops. Each has overlapping but distinct needs.
The single common need: an online booking system that actually fits the way the business works, with the loyalty and customer-history layer that turns one-time visitors into regulars.
Systems that work for this sector on Onremo
The systems below work especially well for this sector. Click any of them to view the Store detail page or start a free trial.
Booking, stylist calendars, commissions, loyalty points — all-in-one for salons.
General-purpose booking with payment integration, SMS reminders, multi-staff support.
Points, tiers, birthday campaigns, win-back automation for service businesses.
Core problems in this sector
1. Phone-only bookings lose customers. 78% of customers book on mobile. If you can't book without calling, you lose the booking to a competitor.
2. Double-booking and no-shows. Paper books still get double-booked. No-show rates without SMS reminders hover around 25%; with reminders they drop to 8-10%.
3. No customer history. "What color did we use last time?" is the most common stylist question. Without a customer record, it's a guess.
4. Commission disputes. Stylists track their own commissions, the owner tracks differently. Disagreements at month-end.
5. No loyalty mechanism. The customer who's been coming for 2 years gets the same price as the walk-in. Why would they stay?
6. Stock vs services disconnect. Hair color used in services isn't tracked. End-of-month inventory shock.
Onremo's approach
The beauty package centers on Salon Manager, with optional add-ons:
- Salon Manager — Booking, stylist calendars, commissions, customer history, loyalty points.
- Booking+ (alternative for general-purpose: chiropractors, consultants, etc.) — same booking engine, simpler.
- Loyalty Mini — If you want sophisticated tiered loyalty beyond basic points.
- Stock Optimizer — For salons with retail product sales alongside services.
Recommended package by business type
Solo stylist or 1-2 person mini salon:
Calendly + spreadsheet + WhatsApp is fine. $0-15/month. Upgrade when you hit 50+ regulars.
3-7 person mid-size salon:
Salon Manager. $9/month or $99 one-time. The single biggest productivity upgrade you can make.
Beauty center / spa with rooms and packages:
Salon Manager + Loyalty Mini. ~$150 one-time. Multi-room scheduling and package-deal handling matter here.
Chain (8+ stylists, multi-location):
Enterprise tier of Salon Manager. Multi-branch view, central reporting, commission rollups.
Sector-specific details to know
Mobile-first matters more than anywhere: Customers book on their phones during waits, commutes, or after seeing a recommendation. The mobile flow must be flawless.
SMS reminders are non-negotiable: 24 hours before. Reduces no-shows by 38%. Should handle accents and non-Latin characters cleanly.
Commission types vary: Percentage, fixed-per-service, hourly + tips, hybrid. Salon Manager handles all four.
Walk-in handling: Even with online booking, walk-ins continue. The system should let you add them to the calendar quickly.
Reschedule etiquette: Customers reschedule. The system should let them do it themselves (within a window) without involving the salon.
Hair Atelier: 3-location boutique salon
A boutique salon chain in Istanbul, 3 locations. Before Onremo, the owner Ezgi managed bookings by phone, kept a paper book, and lost track of regular customers' history.
Six months after switching to Salon Manager:
Next step
Try the right solution for your business free for 14 days. Go to Onremo and create an account.
For sector-specific questions, browse the FAQ page, or follow the getting started guide.