Quick definition: A system that manages customer relationships, opportunities, and communication history in one place. The exit point from Excel.
What does a CRM do?
A CRM centralizes three things: (1) customer data (name, phone, email, history), (2) interaction history (phone calls, emails, meetings), and (3) sales pipeline (where prospects sit in the funnel).
When do you need one?
5 signs: customer count exceeded 40, sales team is 2+ people, risk of double-contacting the same customer, customer interaction is split across email + WhatsApp + phone, when an employee leaves, customer relationships are lost.
Details: CRM for small business
CRM options on Onremo
On the Onremo Store, Helio CRM offers Turkish natural-language search, sales pipeline, and email integration. One-time price: $150.